We are looking for an enthusiastic Technical Support Specialist to join our team. In this role, you will be responsible for providing excellent technical support to our customers. You will be a key liaison between our customers and internal technical teams.
Become a Technical Support at CostPerform
Our company is a leading provider of technology solutions for Cost Management. We are passionate about innovation and provide our customers with state-of-the-art technologies that help their businesses grow and improve. Our client base includes several large multinational companies around the world.
As a Technical Support Specialist, you will be working with both CFOs and financial controllers. They use our solution to solve large cost management issues. The issues they bring to you vary from complex financial questions to technical questions about the functionality of the solution. So working with numbers shouldn’t put you off.
In summary, you are responsible for:
- Providing technical support to our customers through various channels such as phone, email, and web chat
- Resolving technical issues for customers and providing customized solutions
- Documenting customer questions and problems and passing them on to internal teams for further analysis and resolution
- Maintaining good relationships with customers, building trust and loyalty
- Providing training to customers about our products and services
- In addition to providing technical external support to our customers, you will also support internal IT matters
