Technical Support Specialist

location
Utrecht, the Netherlands
salary
2700 – 4000
employment status
Part- or Full-time

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In a nutshell

As a Technical Support Specialist at CostPerform, you’ll be the first line of help for finance teams that rely on our cost-management software for all technical troubleshooting and customer inquiries. You are someone who combines technical acumen with clear, friendly communication.  

What you’ll do:

  • Triage & troubleshoot: Own the ticket queue (phone, email, web) and resolve issues spanning installation, configuration, and usage. 
  • Be the customer’s advocate: Capture reproducible bugs and feature requests, then collaborate with Engineering and Product to get them fixed or shipped. 
  • Documentation is key: Turning recurring questions into knowledge-base articles, or FAQ entries is a shortcut to success. We value results, not time spent. 

Where you can grow:

  • Learn to train the pros: Deliver remote onboarding sessions and occasional on-site workshops so controllers, financial planners and other end-users can get the best out of CostPerform. 
  • Keep the engine humming: Support internal IT (laptops, licences, basic network tasks) and help improve support processes. 
  • Grow Customer Success: At 32-40h per week there’s scope to pitch in on wider success initiatives, think usage analytics, NPS follow-ups, or marketing webinars.

This is what we’re offering:

  • Healthy lunch in the office every day
  • Salary € 2700 – € 4000/month + annual profit bonus
  • Hybrid work: Modern Utrecht HQ  
  • 30 holiday days (based on 40h) + holiday pay
  • Non-contributory pension as standard
  • Everything you need to get the job done (phone, laptop, travel allowance, etc.) 

So, what are we looking for?

  • Well-grounded in IT support – you have experience in IT helpdesk or technical work (1-3 years) 
  • Comfortable with Windows OS, databases (SQL), networking, and technical tooling
  • Clear written & spoken English. Proficiency in Dutch is a big plus.
  • Qualifications: University Degree, CompTIA A+, Google IT Support Professional, or equivalent.
  • You have full EU or US working rights 

About CostPerform

CostPerform helps financial decision-makers find clarity fast. For 23 years our Utrecht-built platform has powered cost insights for 450 customers in 45 countries, banks like ING, governments from Dubai to Estonia, and everything in between. We’re a small yet growing, curious team that believes support is mission-critical to our success. If you love solving puzzles for people and want room to expand your skill set, we’d love to meet you! 

Are you our newest colleague?

We’d love to meet you! Please email your motivation and resume to us

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