Internship – Account Management / Digital Post-Sales

The role

As an Account Management / Digital Post-Sales Intern at CostPerform, you will support and help shape how we manage and grow relationships with our existing customers in a more digital, data-driven, and AI-enabled way.

This is not an observational internship. You will be a working member of the Account Management team and contribute directly to how we support customers after go-live, structure customer insights, and identify opportunities for improvement and growth.

You will work at the intersection of customers, data, systems, and commercial decision-making within a B2B SaaS environment that serves complex, international enterprise organisations. The role gives you hands-on exposure to real customer data, internal processes, and the daily reality of post-sales and account management.

This internship is well-suited for someone who enjoys working with data and systems, likes bringing structure to complexity, and wants to understand how customer engagement, insights, and commercial opportunities come together in practice.

What you’ll be doing

As part of the Account Management team, your responsibilities may include:

Digital post-sales & customer insights

• Support the digital post-sales journey by collecting, structuring, and analysing customer and product usage data

• Help build and maintain dashboards, reports, and overviews that support account managers in their daily work

• Identify usage patterns, trends, potential risks, and early signals for upsell or expansion opportunities

Process improvement & scalability

• Think along and contribute to making account management and post-sales more efficient, consistent, and scalable

• Help improve processes around sales-to-account handover, follow-up, customer insights, and internal coordination

• Support initiatives aimed at introducing more data-driven and AI-supported workflows within post-sales

Account & CRM support

• Prepare customer meetings, QBRs, and internal account discussions

• Maintain and improve CRM data quality (HubSpot)

• Support account managers with account overviews, analysis, and follow-up actions

The exact focus of the internship will be defined together, ensuring alignment with your study requirements, interests, and learning goals.

Who we’re looking for

We’re looking for a motivated and curious intern who is eager to learn and contribute in a professional B2B SaaS environment.

You likely bring:

• An interest in customer relationships, data, and business processes

• Strong analytical and structured thinking skills

• Comfort working with systems, data, and digital tools

• A proactive attitude and willingness to take ownership

• The ability to work independently while collaborating closely with the team

You are:

• Communicative, organised, and reliable

• Curious and eager to understand how a complex product and organisation work

• Comfortable switching between data-oriented tasks and customer-facing preparation

You are currently a student in:

• Business Administration

• Business Analytics / Data Analytics

• Economics / Econometrics

• IT or a related field

Experience with CRM systems, Excel, BI tools, or basic data analysis is a plus, but not required.

What we offer

• A hands-on internship with real responsibility and impact

• Practical experience within account management and post-sales at an international B2B SaaS company

• Exposure to enterprise customers across different industries and markets

• The opportunity to contribute to improving digital, data-driven, and AI-enabled ways of working

• Personal guidance and coaching from experienced Account Managers

• Room to take initiative and shape your own learning path

• A hybrid working model (typically 2–3 days in our Utrecht office, 1–2 days remote)

• Internship compensation (to be discussed)

About CostPerform

CostPerform is a fast-growing international fintech and B2B SaaS company, trusted by 200+ organisations worldwide to solve complex cost and performance challenges.

Our software helps large, often complex organisations gain deep insight into costs, profitability, and financial performance — supporting better decision-making at CFO and enterprise level.

We work across industries including financial services (insurance and banking), telecom, government, and manufacturing. CostPerform is typically used in environments where standard ERP or BI tooling is insufficient and is often implemented alongside large enterprise systems in close collaboration with partners and integrators.

Culture at CostPerform

CostPerform operates in a scale-up environment with a strong focus on learning, ownership, and collaboration. Our culture is guided by four core values:

• Growth – We encourage continuous learning and development

• Quality – We take pride in delivering high-quality work and solutions

• Trust – We build long-term relationships based on trust and transparency

• Connection – We value strong connections within the team and with our customers

Interested?

Would you like to gain hands-on experience in account management while contributing to a more data-driven and digital post-sales approach?

Please send us your CV and a short motivation.